Anyone looking for an agency or a studio already has an idea and a budget in mind. They want to know whether you do exactly that, on which stack, and roughly what it costs — before they fill in a form.
A portfolio without context convinces nobody. What lands is the case: the situation, what you changed, what happened next. Three paragraphs per project beat twenty logos in a row.
What clients have been burned by is the handover: who owns the code, what happens the week after launch, who answers when something breaks at six. Answering that on the page wins the projects other studios lose at contract stage.
Say how you charge: fixed price, monthly retainer, day rate. Nobody expects a figure without a brief, but a client who cannot tell how the bill will be shaped keeps looking until somebody explains it.
«How fast do you answer when everything stops?» For a company at a standstill that is the only question, and hardly any contract writes it down in numbers. What response time is guaranteed in and out of working hours, what the difference is between responding and resolving and how each is measured, which failures escalate automatically, and what applies when the problem is the internet provider rather than you.
«If we change supplier, are we trapped?» This fear keeps bad service alive for years. Which passwords and accounts must always sit in the company's name, what network and server documentation is handed over and how often it is updated, who holds the licences and the domains, and what happens during the first fortnight of a clean handover.
«Do you take backups, and does anybody test them?» A backup nobody has ever restored is not a backup, it is a hope. How often data is copied and how much work is lost in the worst case, where the copies live and why a copy on the same network is no defence against ransomware, how regularly a full restore is rehearsed, and how long it would take to get the company working again after a disaster.
An owner comparing two providers is comparing what happens on the worst morning of the year. A page describing that morning — who picks up, what is checked first, when the phone call to the boss happens — wins against any list of certifications.
What matters about your website isn't that it's pretty, but that it works: that's why we integrate online enquiries and support, response and contracts and response and contracts, so every visit has something clear to do and ends up a customer.
We work with the technology that best fits your tech support company: WordPress, WooCommerce or bespoke development, always with a fast, secure and easy-to-manage website. We hand it over ready and, if you want, train you to run it yourself.
We position you where your customers are: on the first page of Google and on the map, for searches for your tech support company in your area. Local SEO done well today is what fills your calendar tomorrow.
