Software for saddlers

Management software for saddlers

Commissions measured in months, other people's belongings on the bench and hide bought per job. Management software for saddlers tracks orders, repairs in progress and materials.

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In brief: software for saddlers

Items left for repair are somebody else's property in your workshop.
Commissions run for months and need staged payments.
Hide is bought per job and yields vary with the skin.
Fitting appointments involve travel that has to be priced.

The bench is full of things that belong to other people. Every item taken in needs a record of whose it is, what was agreed and when it was promised, because a saddle nobody can identify after three weeks is an expensive conversation.

A commission is a long relationship. Deposit, choice of hide, fitting and final payment are spread over months, and without staged agreement the workshop finances the material for the whole period.

Hide does not cut like fabric. Each skin has flaws and a usable area that varies, so the material cost of two identical orders differs, and quoting from a fixed figure loses money on the awkward ones.

Travel is part of the fitting price. A morning driving between two yards is unbillable time unless it was planned, and grouping appointments by area is what makes the visits pay.

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The modules saddlers need

Start with the one that hurts most and switch on the rest when you're ready — they all share the same data.

Starts here

Online orders & pickups

Your clients place orders with a pickup date from their phone, without jamming the phone or the counter.

Clients (CRM)

The record, history and follow-up for every client and quote, so none slips away.

Email marketing

Campaigns and automations to bring clients back, with ready-made templates and tracking.

How we do it for saddlers, step by step

1

We look at your day-to-day

We work out first who on the team will actually use it, and how much learning time is realistic.
2

We choose the modules

We pick by what your week looks like, not by what sounds impressive on a feature list.
3

We set it up for your sector

We bring across your existing customer records, so you do not start from zero and nothing is lost.
4

We connect it to your website

We make sure every form on the site drops into the panel with a note, not into an inbox.
5

We hand it over working

We train the people who will use it in one session, no manual, on real cases.

It starts where your customer finds you

Enquiries name a horse, a symptom or an item to be mended. Recording which one arrived, along with the yard, is what makes a route of appointments possible instead of a scattered week.

Frequently asked questions about software for saddlers

Why record every item taken in? +

Because it belongs to a customer. A saddle on a rack that nobody can match to a name after three weeks is both an awkward phone call and a liability sitting in the workshop.

Should commissions be paid in stages? +

Otherwise the workshop funds the hide for months. A deposit at the order, a payment at the fitting and the balance on completion spreads the cost the way the work is actually done.

Why does hide cost vary? +

Because every skin is different. Flaws and usable area change from one to the next, so two identical orders consume different amounts, and a fixed material figure loses money on the difficult ones.

How should visits be planned? +

By area, not by request order. Driving between distant yards is time nobody pays for, and grouping appointments geographically is what turns a fitting day into a profitable one.

Much more than a website

Not just your website. Your panel so no quote is lost.

Every request that comes through the website lands in your CRM with follow-up; nothing goes unanswered.

Customer CRM

Every contact that comes through your website lands in your panel, with follow-up and notes. Nothing gets lost.

Bookings & appointments

Online diary with automatic reminders. Your customers book themselves, you see your calendar fill up.

AI assistant

A smart chat serves and captures customers on your website 24/7, and passes the interested ones to your CRM.

Clear analytics

How many visit you and where they come from, with no jargon or annoying cookies. Decisions backed by data.

All under your brand, in one place.

I want my panel

What saddlers look for

If any of these is what you're after, this software is for you.

repair intake tracking
commission and deposit management
leather materials costing
appointment route planning
workshop job scheduling

What your management software includes

From quote to order

Enquiry, costing, order and delivery note in one chain instead of three spreadsheets.

What happens on site

Measurements, hours and materials logged from a phone — the same day, not at the weekend.

Chase, don't hope

Every open quote gets a follow-up date: most jobs go to whoever calls back.

Shall we put the day-to-day in one place?

We'll show you the modules that fit how you already work. Demo and quote, no commitment.

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