The appointment nobody attends is the most expensive line in the diary, because the time was held and cannot be resold. A reminder that asks for confirmation, plus a waiting list for the same slot, recovers most of them.
Consents, images and reports belong to the episode, not to a folder on a desktop. Held with the record, they are there when a colleague opens it and when a patient requests a copy in writing.
Recall is what fills the months ahead: the review, the follow-up, the annual check. Scheduled from the record rather than remembered, it turns one visit into a relationship.