Conditions are how these products are searched. Plantar fasciitis, a wrist fracture, a knee replacement: each brings somebody who has just been given a diagnosis and needs the right item this week.
Hire searches come with a discharge date attached. Somebody leaving hospital on Friday needs equipment by Thursday, does not want to buy it and will take the first shop that answers clearly.
Custom insoles carry the highest value in the shop. People use the name itself, they require assessment and manufacture, and they are one of the few things in this trade that cannot be imitated online.
Carers are a separate audience. A daughter organising equipment for a parent asks about delivery, assembly and whether somebody can visit, and those questions never appear on a product page.