The job is born in the cab. Address, registration, nature of the damage and destination must be entered one-handed, or they never get entered.
Dispatch is a race against two competitors. Seeing the next free truck within seconds lets you accept while the others are still promising to call back.
An insured incident follows a separate billing route. Claim number, assistance company and authorisation decide who pays, and that belongs on the job.
A vehicle in storage costs money every day. Days on site, bay number and notice to the owner must be tracked, or a wreck sits for a year free of charge.
Photographs taken at the scene protect the driver better than any insurance. The vehicle's condition before loading, with date and time stamped on it, ends any later argument about a scratch.
On-call cover is a rota with surcharges. Driving at night bills differently, and that must follow automatically from the clock.