A lockout is decided in seconds. Somebody standing outside their own house calls the first number that looks credible and nearby, which makes visibility and a stated price the entire competition.
After a break-in the work changes completely. Doors, frames and multiple locks in one visit, frequently paid by an insurer, and the customer is not comparing quotes at that point.
Policy requirements come up under their own name. A specific lock standard demanded by an insurer produces a very precise search from somebody who simply needs it fitted correctly.
Landlords and businesses come back. Lock changes between tenancies, master key systems and access control are standing requirements, phrased in a vocabulary no locked-out householder would ever reach for.