People no longer ask for recommendations the way they used to: they search for a body shop on Google and trust what they find. If you're not there, to many customers it's as if you don't exist.
The searches that fill a workshop carry the make, the model and the fault: a noise when braking on a specific model, the price of a clutch change. The generic term is fought over by the chains; those three-part queries are not, and they arrive already decided.
Half of this happens from beside the vehicle, on a phone, within a few miles and with no patience left. The map listing, a phone number that works and an honest open-now schedule decide more of it than the homepage does.
Breakdown searches convert the same day and the seasonal ones — tyres, air conditioning, inspections — need six weeks of notice. Plan both, because only one of them can be improvised.
Write the fault pages for the work you actually take on. A page on a repair you send elsewhere brings calls you cannot serve, and the make names you do not service cost you the trust of the visitor who arrives expecting them.
Today your customers don't only use Google: they also ask AI assistants. We structure your body shop's information with data and clear answers so your business is easy to cite and recommend, not just to find.