Software for jewellers

Management software for jewellers

A jewellery shop runs on relationships and trust — enquiries about a ring, bespoke commissions in progress, repairs waiting for collection, and the regulars whose anniversaries you'd never want to miss. Management software for jewellers puts a customer CRM, repair and commission tracking, an assistant and email in one place, so nothing slips and every customer feels known.

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In brief

  • Management software for jewellers centres on a customer CRM — every enquiry, commission and customer in one place, so a big purchase is followed up and a good customer is remembered.
  • Bespoke commissions and repairs are tracked from enquiry to ready-for-collection, so nothing is lost and customers are kept informed.
  • An AI assistant answers the repeat questions — brands, repairs, opening hours — on WhatsApp and chat at any hour.
  • Email keeps customers close: new collections, a nudge before an anniversary, and repair-ready notices, on autopilot.

A jeweller's work is relationships and detail: following up a ring enquiry, moving a bespoke commission along, tracking a repair to collection, and remembering what a regular loves. Management software starts with a customer CRM that holds every enquiry, commission, repair and customer in one place — so a high-value lead is never dropped and a good customer is always recognised, not lost in a drawer of tickets.

Around that you switch on what protects the work and the relationship: an AI assistant that answers the repeat questions — which brands you stock, repair turnaround, opening hours — on WhatsApp and chat at any hour, so no enquiry goes cold; and email that keeps customers close with new collections, a discreet nudge before an anniversary, and a message the moment a repair is ready. All on the same data.

It integrates with your website and your enquiry forms: a customer who enquires about a piece, a bespoke commission or a repair lands straight in your CRM, ready to follow up, instead of an email you might miss. We set it up in the real language of a jeweller — pieces, commissions, repairs, customers — connect it to your site, and support you closely, so you spend your time on the craft and the counter, not the admin.

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The modules jewellers need

Start with the one that hurts most and switch on the rest when you're ready — they all share the same data.

Starts here

Clients (CRM)

The record, history and follow-up for every client and quote, so none slips away.

Email marketing

Campaigns and automations to bring clients back, with ready-made templates and tracking.

Analytics

What brings you clients and what doesn't, in a clear panel with no jargon, to decide with data.

How we do it, step by step

  1. 1

    We look at your day-to-day

    We map how you work today and where your time and customers leak away.

  2. 2

    We choose the modules

    We start with what hurts most and leave the rest ready to click on later.

  3. 3

    We set it up for your sector

    We tune the software to the real language and needs of jewellers.

  4. 4

    We connect it to your website

    So managing starts where the customer finds you: your website and Google profile.

  5. 5

    We hand it over working

    Simple training and close support so you get value from day one.

It starts where your customer finds you

A customer finds a jeweller on Google and wants to enquire about a ring or a repair now. We connect the management software with your website and your Google Business Profile so their enquiry lands straight in your CRM, ready to follow up, the moment they find you. Making that first step effortless is what turns a "jewellers near me" search into a customer at your counter.

Frequently asked questions

Does it work as a CRM for enquiries and customers? +

Yes — that's the core. Every enquiry, commission, repair and customer lives in one place, so a high-value lead is followed up and a good customer is remembered — their preferences, their past pieces, the dates that matter — instead of lost in a drawer of paper tickets.

Can it track repairs and bespoke commissions? +

Yes. Each repair and commission is tracked from enquiry to ready-for-collection, with the customer kept informed and an automatic message when it's ready — so nothing is misplaced and no piece sits uncollected because someone forgot to call.

Can it answer the WhatsApp questions for me? +

The AI assistant answers the repeat ones — which brands you stock, repair turnaround, opening hours — by chat and WhatsApp at any hour, and points customers to enquire. You stop breaking off from a customer at the counter to answer the same questions.

How does it keep good customers coming back? +

With email on autopilot: new-collection announcements, a discreet reminder before an anniversary or birthday, and repair-ready notices, with ready-made templates — so a one-off buyer becomes the customer who always comes to you for the moments that matter.

Much more than a website

Not just your website. Your store and CRM in one panel.

Orders, customers and email campaigns to sell again — no paid external tools.

Customer CRM

Every contact that comes through your website lands in your panel, with follow-up and notes. Nothing gets lost.

Bookings & appointments

Online diary with automatic reminders. Your customers book themselves, you see your calendar fill up.

Email marketing

Your own campaigns and lists to build loyalty and sell again, with no paid external tools.

AI assistant

A smart chat serves and captures customers on your website 24/7, and passes the interested ones to your CRM.

Clear analytics

How many visit you and where they come from, with no jargon or annoying cookies. Decisions backed by data.

All under your brand, in one place.

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